Please check the following information on GroupWise email. If you have questions, please contact us.
For service please open a helpdesk ticket or contact us by email at RCCCitdirector@roanokechowan.edu.
Update Address Books
You are composing a GroupWise email message and start to type in your contact's name. This contact name used to auto-fill but now it doesn't, or you get incorrect names even though you know this entry exists in the system address book or one of your personal address books.
- Change the order of address books listed in the Name Completion Search Order option.
- Open your Address Book
- Click File from the Menu Toolbar
- Select Name Completion Search Order
- Under Selected Books, move the GroupWise Address Book to the first position (This will ensure you have current email addresses for all users in your local post office.)
- Move your second choice for personal, shared or departmental address book to the second position.(if it is not listed within the list of selected books - move it to this list from the available books in the left pane) Many people prefer to have the “Frequent Contact” address book second.
- Repeat until all necessary books are listed in the right pane - in the order in which you would like them searched when addressing mail . (All Address Books do not need to be listed in the right pane.)
- Click OK
- Synchronize your Personal GroupWise Address books. This will update your address book entries, including any groups within each address book.
- Open the GroupWise Client
- Click Tools
- Select Address Book
- Right click one personal address book and choose Synchronize
- Select Current Book - if Current Book and Selected Items are grayed out, they have been synchronized already
- Repeat steps 3 - 5 for all personal address books
- Verify the Name Format Order. If your current address books display first name then last name, you may want to change this to display last name then first name. It is more efficient to put the last name first because searches will be faster in most cases. The last name will produce a list of all people with this last name.
- Open the GroupWise Client
- Click Tools
- Select Address Book
- Click View
- Select Name Format
- Click the Radio Button for: Show last name then first name
- Select all Address Books displayed in lower window if all are not already highlighted
- Click the Apply to selected books button
- Click OK
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